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Paper by N. Raassens accepted in Journal of Service Research

The paper entitled "NPS and Online WOM: Investigating the Relationship between Customers' Promoter Scores and eWOM Behavior" by Néomie Raassens and Hans Haans has been accepted for publication in the Journal of Service Research.




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Frederieke Baas-Kappe (secretary)
Bianca van Broeckhoven (secretary)
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't Eeuwsel 6
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